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FAQ

No two replacement projects are the same. In order to determine how much your window or door replacement project will cost, we will need to completely realize your wants and needs. Set up a complimentary, in-home consultation and we’ll be able to provide you with a free quote the day of your consultation. A Pella® design professional will work beside you to comprehend your idea, pick high-quality products and take measurements for your replacements.

In addition to offering high-quality products in a variety of styles, we also offer payment and finance options to help make your replacement project realistic.

It’s our goal to make sure we answer each of your questions about windows and doors from Pella of El Paso. We’ll check in to all the features and options available to you, including material choices and energy-efficient options. To be certain we can cover everything, we recommend you schedule about two hours for your consultation session.

Your in-home consultation is crucial to ensuring your satisfaction with your window and door replacement. It will help you pick the ideal windows or doors for your El Paso-area home and your budget. It’s best to set up your no-obligation, in-home consultation when every one of the decision-makers are able to make it. Our Pella® expert designer will talk through a host of typical questions like:

  • Which materials (vinyl, wood or fiberglass) are most appropriate for your El Paso-area home?
  • Which functional features are right for your windows or doors?
  • What level of energy efficiency is ideal for your home?
  • Which colors do you want?

Correctly quoting your replacement windows or entry door project depends upon the information we receive during the in-home consultation. You can find out more about in-home consultations here.

Installations of replacement windows and doors from Pella of El Paso are led by a Pella® Expert InstallerSM. Under his or her direction, Pella-certified installers will get your windows or doors installed. They must go through an extensive set of training courses so that your windows and doors are correctly installed and meet Pella’s warranty criteria. You can read more about your simple, no-guess installation day here.

Before they can be hired, Pella orders installers to pass a drug test and background check. Our installers are totally backed by liability and workers compensation insurance. Beyond Pella product warranties, your installation is also guaranteed for 10 years under the installation limited warranty and service agreement.

Pella® products meet or exceed ENERGY STAR®-certification in all 50 states and the majority of Canada. How will this apply to you? Not only could you notice a drop in your heating and cooling costs, but you will help lower your impact on the environment.

The advantage of Pella® vinyl windows is that you won’t have to paint them. They are available in a variety of colors, so you’ll find a color that complements your house. We do not endorse painting your vinyl products; this will terminate your warranty.

Pella of El Paso gives you services and support that big-box stores can’t. Our knowledgeable staff has expertise in selling, installing and servicing Pella® windows and doors. You’ll have a specific Pella sales team, comprised of a project manager, local service technicians and quality installers. We typically use the term “single-source accountability.” You just have to get ahold of our office, your sales representative or your project manager with any questions or concerns you can think of, and we will get to work resolving the issue.

There are a variety of reasons why El Paso-area folks pick Pella of El Paso for their replacement window and door needs. Our success is built on customer satisfaction, not stock prices. All of our high-quality windows and doors are created with care and serviced by Pella’s top-of-the-line Direct Sales Network. Unlike other organizations who sell exclusively through third-party channels, Pella of El Paso has a dedicated window and entry door showroom. This distinct way of doing business provides you a highly personal experience with the help of a local Pella®-certified team. Whether you are looking for the beauty of wood, the strength of fiberglass or the simple maintenance of vinyl—Pella of El Paso has a high-quality, energy-efficient and durable solution.